BAIT and SWITCH business practices. I hesitated to write this review until the most recent unreasonable rate increase. I have had my stuff in storage for just over one year and the cost has gone up well over 50%. 35% within the first 3 months and now again 17% not even a year later, in the name of “inflation”. Trying to find something positive to say, it is a clean and secure facility; however, the opaque business practices and move-in “promotions” with subsequent massive rate increases are gross. The people at the front desk feign to be kind until there is any problem. I’m leaving names out but they have been mentioned here before. Example: within the first month of renting there was a problem with the credit card number inputted into their system so the payment didn’t go through. Their mistake, not mine. Until this was sorted out I was treated very rudely as if I was trying to scam “them”. I guess people are always afraid of the same bad behaviour they emulate. Stay away. I can’t wait to return from my travels and remove my things from this facility. I would encourage everyone to avoid as this place is a complete rip off.

Clean and secure facility. Shelley made the rental and check-in experience quick and easy. I highly recommend dealing with her if you are looking to rent a storage unit.

Shelly made the experience a lot easier than I had expected. Quick and clear service and exceptional grace. Life transitions can be hard, and it's really awesome humans, like Shelly, that make them a better. Thank you!

I had an exceptional experience renting my first storage unit with Shelley. Her friendliness and knowledge made the process smooth. She ensured I fully understood the pricing, and the unit is not only clean and warm but also the best-priced in the city for what I got! The one month free promo was a fantastic bonus, I highly recommend!

This review is long overdue, customer service rep that works in the front Shelley was extremely helpful with my storage unit. She’s very knowledgeable and always happy to help and I had issues with the lock that I bought from them when I got a unit and she quickly helped fix the problem. Always very patient, calm and helpful. Great service!!!